Restorative justice · Public Harm Intelligence
Who cares?
When the service that was supposed to help, protect, educate, care for or support you lets you down, it can feel as though nobody does.
We do.
Who Cares Justice Universal helps people turn experiences of public harm into evidence, identify what is needed to put things right and find potential routes towards resolution.
And when individual experiences reveal a wider pattern, we turn appropriately anonymised cases into Public Harm Intelligence that can help prevent the same harm happening again.
Free to report. You can stop and finish later. Why "Who Cares?"
Stop harm. Repair damage. Rehabilitate services.
Public harm often feels isolated
Each person may experience their case as a separate battle. But what if it isn't an isolated incident?
- One person. One experience. One case.
- Another person. Another experience. Another case.
- Then another.
- The pattern emerges.
A single case tells us what happened to one person.
Many appropriately anonymised cases can tell us what may be happening within a service, organisation, locality or system.
That is Public Harm Intelligence.
WCJU collects and structures information about public harm so that individual experiences do not simply disappear into separate complaint files, investigations, organisations and systems.
About Public Harm IntelligenceThe WCJU restorative model
Stop harm
Work with the person to identify continuing harm, immediate needs and potential interventions.
Repair damage
Understand the human, practical, social and economic consequences of what happened and identify potential restorative solutions.
Rehabilitate services
Turn individual experiences into learning. Where patterns indicate systemic problems, work constructively with authorities to help prevent the same harm recurring.
Not the public versus the authority
WCJU sits between the experience of the public and the opportunity for services to improve.
The public
holds the experience.
WCJU
helps structure the evidence and identify the need.
Authorities
have the opportunity to respond, repair and improve.
How do we stop the harm? How do we repair what can be repaired? How do we make sure the same harm does not happen again?
Two sides of restorative justice
WCJU connects what one person needs with what the system can learn.
For the person
- 1Harm
- 2Understanding
- 3Needs
- 4Solutions
- 5Restoration
For the system
- 1Cases
- 2Intelligence
- 3Patterns
- 4Intervention
- 5Rehabilitation
Have you already complained?
Statutory services should normally be given the opportunity to put things right. If you haven't complained yet, you can prepare the complaint yourself, or we can help with Complaint Support (£99).
See our servicesServices
All prices include VAT. Paid online in advance.
Case Support
£50 per hour
Practical support to help progress your case.
Complaint Support
£99
Help preparing and structuring a complaint.
30-minute Consultation
£99
Not sure what you need? Talk it through with us.
Public Harm Case Review
£199
Review of your form and up to 20 pages of documents.
From one person's experience to better public services
- 01
One person reports harm
- 02
The facts are structured
- 03
Evidence is connected
- 04
Harm is understood
- 05
Needs are identified
- 06
Solutions are found
- 07
Anonymised patterns emerge
- 08
Earlier intervention becomes possible
Every case matters individually. Together, cases can also reveal where public services may be repeatedly failing people.
About Public Harm IntelligenceWhat happened to you matters.
Help us understand what happened, what harm resulted and what needs to change.
Your experience may also help identify patterns that prevent somebody else suffering the same harm.
Our ambition is simple
- When harm has occurred, help stop it.
- Where damage has been done, help find ways to repair it.
- Where a service has systemically failed, help it learn and rehabilitate so the same harm is not repeated.