From one case to national intelligence
Every report can help show where harm is repeatedly occurring across public services.
Inquiries, litigation and public scandals usually follow years of individual warnings that nobody joined together. Our aim is to join them together earlier.
When you report harm, the facts of your case — the type of service, the kind of failure, the harm caused — can be anonymised and recorded in a structured way. Over time, patterns emerge: the same failures, in the same places, causing the same harm.
Your name and personal details are never published. We only use anonymised information, and only with your agreement.
We are not collecting stories for the sake of collecting stories
Every report helps answer:
- 01Who was harmed?
- 02Who had responsibility for the service?
- 03What should have happened?
- 04What actually happened?
- 05What went wrong?
- 06What harm resulted?
- 07Is the harm continuing?
- 08What damage needs repairing?
- 09What response has there been?
- 10What could stop the harm?
- 11Is the same thing happening to other people?
- 12What needs to change to prevent recurrence?
The full cost of unresolved harm
Harm to people
The direct human consequences.
Harm to place
The wider consequences for families, communities, services, institutions and public trust.
Harm to the economy
Personal financial loss, avoidable public spending and wider economic consequences, where evidenced.
The point is not merely to calculate damage. It is to understand the full cost of unresolved harm, so that proportionate intervention can be identified.
For statutory authorities
Public Harm Intelligence should ultimately help authorities see what individual organisational silos may not reveal. Complaints may sit in one department, incidents in another, claims somewhere else, safeguarding concerns and workforce issues elsewhere — and financial consequences may never be connected to the original harm.
Our long-term ambition is to help bring these signals together so authorities can identify emerging systemic harm earlier. The purpose is not simply accountability for what went wrong. It is the opportunity to intervene before more people are harmed.